Shipping and Delivery Policy
1 Shipping costs (Delivery charge)
Customers are exempted from paying any delivery or shipping charge.
2 Shipping methods and delivery times
We shall use our courier partners or any third-party couriers to deliver your order. Post-shipping from Hi-line Aqua either through our courier or third party, you will be notified of your order tracking number to your email/SMS to your phone number provided at the time the order was made.
Our standard delivery time frame is 2-5 business days in Tamil Nadu and Andhra Pradesh and 3-7 business days in other parts of India. We mentioned the maximum delivery time and we obliged to deliver your order at the earliest possible with available transportation facilities/or stocks. The estimated delivery time may differ accordingly based on the assigned courier/location/Govt. regulations. We will notify you if there is any unexpected delay/incase of returning an order to your email/SMS to your phone number provided at the time the order was made.
3 Shipping restrictions
3.1 Undeliverable package
We attempt to insist to deliver your package through all means, however, in unexpected cases your package may be undelivered because of the following possibilities:
- Wrong/incorrect address/unclear address/failure in locating the customer
- Transit damage/loss
- Failure in acceptance of the delivery
All undeliverable packages will be returned to Hi-line Aqua and refunds will be processed for your order post-arrival.
We will notify you if the order could not be delivered to your email/SMS to your phone number provided at the time the order was made.
3.2 Missing or lost package
Customer can claim for refund/replacement if the order failed to receive post completion of the standard delivery window.
If the customer finds any missing items, we will replace/full refund for the order after submitting the required proof/and returning the item.
3.3 Return and exchange information
We will attempt to notify you once return/replacement/refund has been processed by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. Refer section 4 of the Return and Refund policy for more info on exchange items and section 1 of Return and Refund policy for detail on returns.
4 Returns
To return your product, you should mail your product to:
HI-LINE AQUA PRIVATE LIMITED
63/1 (Old 28/1), 3rd Main Road
Kasturba Nagar, Adyar
CHENNAI – 600020
Tamilnadu, India
The customer will be responsible for paying their own shipping costs for returning items if the item was not delivered damaged/defective.
For any concerns related shipping and delivery, please write us to [email protected] or call us on +91 44 2441 6311